Refund Policy

1. General Refund Policy

We strive to provide high-quality services and digital products. However, we understand that there may be instances where a refund is required. Below are the general guidelines for refunds:

• Refunds are generally not offered for digital products or services once they have been delivered or accessed.
• Refunds may be considered if the product or service is defective or does not meet the agreed specifications.
• Refund requests must be made within 14 days of the purchase or delivery of the product or service.
• If a refund is approved, it will be processed to the original method of payment, and a processing fee may apply.

2. Refund Policy for Users (App, Web, and Digital Products)

For users purchasing digital products such as apps or subscriptions:

• Refunds are available within 14 days of purchase for users who have not accessed the content or service.
• Once a user has accessed or used the digital product (for example, by logging in or downloading content), no refunds will be provided, except in cases where the product is defective or fails to meet the advertised specifications.
• If a product is found to be defective or broken (such as issues with an app or a digital download), a refund or a replacement will be offered.
• All refund requests for apps or digital content should be submitted to our support team through the contact form or via email at hello@ceylonedge.lk.

3. Refund Policy for Clients (App/Web Development or Digital Services)

For clients who have engaged us for app development, website design, or other digital services:

• Refunds for digital services or custom development projects are handled on a case-by-case basis. Once a contract has been signed and the work has commenced, refunds may only be considered if there is a significant failure to deliver the project as per the agreed terms.
• Refund requests due to dissatisfaction with the work will be considered only during the initial phases of the project. After the design or development stage has advanced, refunds are generally not possible unless there is a clear breach of the agreement or non-delivery of agreed-upon milestones.
• If the project is canceled before completion, the client is liable for payment for work completed up to the point of cancellation.
• All refund requests for services should be made in writing via email to ceylonedge@gmail.com and will be reviewed within 7 business days.

4. Non-Refundable Items

In the following cases, refunds will not be provided:

• If the digital product has been fully accessed or used, including any content that has been downloaded or unlocked.
• For any services that have already been completed or delivered in accordance with the agreed-upon specifications.
• If the client fails to provide required information or assets needed for the completion of a digital product or service.

5. How to Request a Refund

If you believe you are entitled to a refund, please follow these steps:

• Contact us by email at hello@ceylonedge.lk (for users) or ceylonedge@gmail.com (for clients).
• Provide the details of your purchase or service and the reason for requesting a refund.
• For digital product refunds, ensure that you include your transaction ID or purchase details.
• For service refunds, please include the project name, contract number, and details of the dispute.

6. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact us at: